Q.  What ID will I have to submit to get my serial number?

A. You will have 30 days after installation to submit your paperwork and get your serial number.  The page you will be directed to once you purchase your software is:

https://www.identit-e.com/default/static/grid/p/8/locale/en_US

 

Q. What steps do I have to follow to get my serial number?

A.  Once you get your software you will need to visit this page to upload your academic ID and get your serial number:

http://www.identit-e.com/adobe

 

Q. What documents are suitable proof of academic status?

A:  A list of suitable documents is located here on this web site:

http://www.adobe.com/education/purchasing/qualify.html

 

 

Q. Are returns allowed?

A.  Per Adobe’s rules, NO returns are allowed on these products.

 

 

Q.  Are these “lite” versions?

A.  No, they are full versions, just like you would find at a store.

 

 

Q.  Is this a download?  Why is there a courier charge?

A.  All Adobe software we sell is by a physical shipment.  This product ships directly from the distributor’s warehouse by FedEx,UPS, or Purolator.

 

 

Q.  What is the turn-around time for an order?

A.  Assuming you have provided payment information and proper academic proof, you can expect to receive your order in 2-3 days in Ontario or 4-5 days elsewhere in Canada.

 

 

Q.  To whom do I make a cheque payable?

A.  AdobeStudentSoftware.com is owned and operated by Planet Micro, so cheques should be made payable to Planet Micro.

 

 

Q.  Is this legitimate software?  Why are the prices so low?

A.  We can offer this pricing only to those individuals who are full or part-time students or staff at a suitable educational institution which includes nearly all K-12 public and private schools, colleges, and universities in Canada.  We have been an authorized Adobe academic dealer for about 16 years.

 

 

Q: Who actually purchases the software?

A: An eligible student, teacher, or staff member at a qualifying K–12 school or district, recognized college or university purchases the software for use on a personally owned computer. (Parents or other legal guardians, of course, may purchase the software for the student.) A school or district does not purchase or distribute software in the program.

 

 

Q: May a parent or guardian use the software purchased through this program for commercial purposes?

A: No. Software purchases through the Adobe Student Teacher Program are for noncommercial use only.

 

 

Q: Which individuals are eligible to purchase software at the highly reduced pricing in the Adobe K–12 Student Licensing Program?

A: The following individuals may be eligible to purchase Adobe software at low student pricing offered by the program:

• Students in grades K–12 who are enrolled full time at qualifying schools or in qualifying districts
• Students in a recognized college or university  who are either full or part-time at qualifying schools or in qualifying districts

• Teachers who work at qualifying schools or in qualifying districts

• Administrative staff members and other personnel who work at qualifying schools or in qualifying districts

 

 

Q: May a student, teacher, or staff member purchase more than one copy of the same software product offered through the program?

A: No. An eligible student, teacher, or staff member may purchase only one copy of a particular software product offered through the Adobe Student Teacher Program.  

 

Q: May students, teachers, or staff members use the software they purchase on  personal computers?

A: Yes. The Adobe Student Teacher Program is designed to provide use of Adobe creative software on personal computers—24 hours a day, 7 days a week—at school and at home, anytime, anywhere.

 

 

Q: May students, teachers, or staff members use the software they purchase on school-owned computers?

A: No. These licenses can be used only on personal computers owned by the student, teacher, or staff member.

 

 

 

 

 

Adobe K–12 Student Licensing Program:
Frequently Asked Questions